Worcestershire out-of-hours

The Worcestershire out-of-hours service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

Due to the Covid-19 (Coronavirus) crisis, we are experiencing an unprecedented volume of enquiries. Our superb teams are working tirelessly and will respond, but please be patient and supportive in light of the huge demands upon them at this time.

We provide services to patients whose health care needs are commissioned by the following Clinical Commissioning Groups in the Worcestershire area:

  • Redditch and Bromsgrove CCG
  • Wye Forest CCG
  • South Worcestershire CCG

How does the out-of-hours service work?

Worcestershire out-of-hours service is predominately an appointment based service and not a walk-in service, so access to the service is via the national NHS 111 call line. In Worcestershire this service is delivered by Practice Plus Group.

Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours day, 365 days a year by dialling 1-1-1.

The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to the out-of-hours service.  This will then result in either:

  • A face to face appointment to attend a primary care centre to see a clinician

or

  • A home visit from one of our clinicians

We provide GP out-of-hours services Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.